Privacy policy

Quorn Foods respects your privacy and is committed to protecting and handling your personal data in accordance with data protection laws. This privacy notice explains how and why we collect, use, store and look after your personal data. This privacy notice is provided in a layered format if you are viewing it on our website so you can click through to the specific areas below.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. COUNTRIES YOUR PERSONAL DATA WILL BE SENT TO AND WHY
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice provides information on how we collect and process your personal data. It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This notice supplements other notices and is not intended to override them.

DATA CONTROLLER

Marlow Foods Limited (trading as Quorn Foods) ("Quorn Foods", "we", "us" or "our"), registered in England and Wales with company no. 01752242 and registered office at Station Road, Stokesley, TS9 7AB, is the data controller and is responsible for processing your data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this notice. If you have questions, comments or requests please contact us using the details below or by completing this contact form.

CONTACT DETAILS

Name or title of data privacy manager: David Bigley

Email address: dataprivacy@marlowfoods.com.

Postal address: Data Privacy, c/o IT Team, Quorn Foods, Station Road, Stokesley, North Yorkshire, TS9 7AB.

You have the right to make a complaint at any time to your national data protection authority, the Information Commissioner’s Office (ICO), is the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach these organisations, so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE

This version was last updated on 17th August 2023 and previous versions can be obtained by contacting us. Any changes we may make to our privacy policy in the future will be posted on this page.

THIRD PARTY LINKS

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for them. When you leave our website, we encourage you to read the privacy notice of each website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect, use, store and transfer different kinds of personal data about you, including ‘Special Category’ Personal Data, as follows:

• Identity Data includes name and title.
• Contact Data includes address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, time zone setting and location, traffic data, weblogs, operating system and browser type, and other technology on the devices you use to access our website.
• Usage Data includes information about how you use and how your browser interacts with our website.
• Marketing and Communications Data includes your preferences in receiving marketing and communications.
• Job Application Data includes information about you including your religion, ethnicity, and sexual orientation and your work experience and qualifications.
• Consumer Club Data includes information you provide if you are a member of our Consumer Club, including information about your health such as your food and taste preferences, food allergies and intolerances and general information about your household and its age groups.

In limited circumstances, as explained below we may process special category personal data. This includes data revealing:

• racial or ethnic origin;
• religious or philosophical beliefs;
• an individual’s health; and
• an individual’s sexual orientation.

These categories of personal data are considered sensitive and may receive special protection under applicable laws. We will treat special category personal data with particular care and in line with our legal obligations and we will only use such data where there is a specific and legitimate purpose for this.

We may also collect, use and share Aggregated Data such as statistical or demographic data, including about browsing actions and patterns, for any purpose, including system administration. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your data by filling in forms, by corresponding with us by post, phone or email, communicating with us through social media channels that we operate from time to time or attending virtual meetings or events with us. This includes personal data you provide when you:
  • request marketing to be sent to you;
  • provide us with your details at an event;
  • enter a competition, promotion or survey;
  • use any interactive features on our website;
  • contact us with queries or complaints or give us some feedback;
  • represent your company as a key contact, as a supplier and/or customer to Quorn Foods; or
  • choose to take part in our Consumer Club or other research.
• Job Portals / websites and recruitment agencies – We may collect and process personal data you provide to us to help us to consider your application for employment, or an apprenticeship or internship.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns and general internet usage. We collect this by using cookies and other similar technologies (please see our Cookies Policy for more information).

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to enter into or perform a contract with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• In some situations, we may rely on consent as a legal basis for processing your personal data, for example, where you voluntarily provide personal data to us as part of your participation in our Consumer Club or to send direct marketing communications. You have the right to withdraw consent at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below a description of all the ways in which we may use your personal data.

Legal basis for processing your personal data

• Consent: Where you have consented to the use including if you request information from us, if you provided us with your details for marketing purposes or if you agree to take part in and provide us with information as part of your participation in our Consumer Club;
• Contract: Where necessary to enter into or perform our contract with you or in order to take steps at your request prior to entering into a contract with you;
• Legal Obligations: Where we need to use it to comply with our legal obligations;
• Legitimate Interest: Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (including to keep our records updated, to maintain product safety, to study how customers interact with us or use our products/services, to develop our business, to inform our marketing strategy, to award prizes, to follow up on a survey response or enquiry, to recruit new employees, for equal opportunity monitoring and reporting, for running our business, for administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise).

Please contact us if you need details about the legal basis we rely on to process your personal data.

PROMOTIONAL OFFERS FROM US

We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing). You will receive marketing communications from us only if you have requested information from us or if you provided us with your details for marketing purposes and you have not opted out of receiving that marketing.

THIRD PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time at unsubscribe@quornfoods.com. Where you opt out of receiving these marketing messages, this will not apply to personal data where we have relied on a legally permitted use other than consent to process that personal data. If you wish to opt out of our Consumer Club, please contact us at at customer.services@quornfoods.com.

COOKIES

Information on cookies we use on quorn.co.uk can be found here.

You can contact us at customer.services@quornfoods.com for information on the cookies we use on our website.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process or disclose your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the following parties:

• Other companies within the Quorn Foods Group, including Quorn Foods Inc. in the US, Quorn Foods Sweden AB in Sweden, Quorn Smart Life GmbH in Germany;
• Service providers to us including those who provide customer services, marketing services and IT and system administration services or who support our Consumer Club;
• Professional advisers including lawyers, bankers, auditors and insurers who provide banking, legal, insurance and accounting services;
• HMRC, regulators and other authorities who require reporting of processing activities in certain circumstances;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this notice.

We require all third parties to respect the security and confidentiality of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. COUNTRIES YOUR PERSONAL DATA WILL BE SENT TO AND WHY

All personal data we collect from you or about you will be hosted and processed in the UK or the EEA. If you have contacted us from US and Switzerland you data may also be hosted and processed in those countries.

However, as Quorn Foods operates around the world, your personal data may be transferred internationally. This section explains when this might happen and how we protect your privacy and rights.

We may from time to time require to transfer personal data to our group companies or to an external partner or third party located outside the UK or the EEA.

Whenever we transfer your personal data out of the UK or the EEA, we take steps to ensure a similar degree of protection is afforded to it by ensuring:

• the transfer is made to a country which provides an adequate level of protection for personal data;
• having undertaken a risk assessment, appropriate safeguards are implemented (such as, we may use specific contracts approved for use by the UK’s ICO or, where appropriate in relation to the EU GDPR, the European Commission) to ensure personal data transferred continues to have a level of protection essentially equivalent to that under UK or EU data protection laws; or
• you have instructed us to do so or provided consent.

If you wish to know more about international transfers of your personal data, you can contact our data protection manager at dataprivacy@marlowfoods.com.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a personal data breach where this is appropriate or required by law.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

9. YOUR LEGAL RIGHTS

In certain circumstances, you have rights under data protection laws in relation to your personal data. These can include:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and this impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data.
• Request transfer of your personal data to you or to a third party. Note that this right only applies to automated information.
• Right to withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights, please contact us by email at dataprivacy@marlowfoods.com.

You will not have to pay a fee to access your personal data (or to exercise the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to proof of identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.